What Makes Us Different
In-Tec Cleaning Services was established over 21 years ago by its current owners Paul and Anne Schokker.
Anne is a qualified accountant with decades of experience under her belt, while her husband of over thirty years, Paul, has the industry experience and management training needed to ensure In-Tec delivers outstanding service to all of its clients.
With such a long period of both Anne and Paul’s professional lives invested in their business, you know that In-Tec Cleaning Services is 100% committed to delivering the best commercial cleaning in the industry.
We maintain our point of difference through the business’ commitment to three key principles – Honesty, Quality and Service – and by making a clear distinction between what a good cleaning company should and shouldn’t do.
Our Core Values
We believe that honesty is not only the best policy, but that there is no other way to do business.
Throughout our business’ two decades of operation, the cornerstone principle of In-Tec Cleaning Services has been developing an honest and open team.
By committing to steering all of our team towards honesty in all interactions – from our cleaners on the ground through to our administrative team in the office – In-Tec’s day-to-day operations have been made a lot easier.
With our depth of experience and our extraordinary customer service, we’re undoubtedly one of your top choices when it comes to office cleaning services in the SE QLD area. Contact us today to get a quote or send through an enquiry.
Honesty in Your Business
We understand that if our clients are going to open their businesses to one or more of our cleaners (often outside of opening hours when there is no one around to supervise our team members), there must be a high level of trust established between both parties.
We are very selective when hiring our team members, and conduct all of the required background and reference checks to ensure both your business’ safety and your personal satisfaction with our cleaning.
In-Tec strives to deliver up-front pricing for our services. We are straightforward when it comes to helping you prioritise your business’ cleaning tasks, and realistic about the amount of time these jobs will take to get done.
Furthermore, we take the time to explain all of the costs your cleaning services will incur, including the cleaning products your job requires. After all, no one wants surprises when it comes to paying the bill.
No business can promise faultless service delivery 100% of the time. No matter how hard a team works to prevent things going wrong, mistakes will occasionally be made.
We can promise, however, that when things do go wrong, we will always deal with any issues with honesty, no matter what the implications.
We’ll tell you the when, where, what, why and how of any problem that has occurred so that the issue can be resolved simply and quickly. We respect you too much to have it any other way.
Providing our customers with high-quality commercial cleaning services goes hand in hand with maintaining honest interactions.
Good quality services are not an afterthought, accident or by-product. Quality cleaning originates from our staff intentionally striving to achieve a high level of value and excellence for our clients. With our depth of experience and our extraordinary customer service, we’re undoubtedly one of your top choices when it comes to office cleaning services in the Brisbane area. Contact us today to get a quote or send through an enquiry.
With our depth of experience and our extraordinary customer service, we’re undoubtedly one of your top choices when it comes to office cleaning services in the Brisbane area. Contact us today to get a quote or send through an enquiry.
Attention to Detail
In the cleaning business, if the quality we provide you meets your needs and expectations, it’s most likely that you won’t even think about it. We hope that we not only meet your needs and expectations, but also delightfully exceed the expectations. Of course if we do succeed in this, it will mean that you most likely will not give us a second thought – and we promise that we will not be offended to be forgotten.
Attention to detail and quality cleaning is most apparent when it is lacking. It is often only when a product or service does not meet a client’s expectations that quality becomes an issue.
Our cleaners are thoroughly trained to apply the correct techniques and a high level of attention to detail for every job they are assigned. And on the off chance that a job isn’t done right the first time, we’ll work with you to better understand your business’ needs and bring the quality of our cleaning up to your standards.
Investing in Quality
The level of quality a cleaning company provides is directly linked to the business’ commitment to excellence and the cost of the goods or services on offer.
There are many companies out there who offer bargain basement cleaning services that are cheap but also very ineffective. Don’t waste your time and money on a cleaning business that takes short cuts, uses inferior products, isn’t adequately insured or doesn’t accurately quote the work.
When you pay for In-Tec’s cleaning, you are investing in a high-quality service that is done right, so it doesn’t have to be done often or again and again until it is right.
By combining sincere effort with skilful execution, the entire team at In-Tec strives to deliver the best standard and best quality we can. After all, we are only as good as our last clean.
We are what we repeatedly do. Excellence then, is not a single act, but a habit.
At In-Tec, we understand that if we don’t get the provision of cleaning services consistently right, nothing else matters.
All of the honesty in our dealings and quality control measures we have put in place become irrelevant without the effective provision of cleaning services.
The entire team at In-Tec is driven to ensure the service you receive is what has been agreed to – day in and day out, week in and week out, year in and year out.
Our Commitment to You
We view service as a component of our business that extends beyond just day-to-day cleaning. At In-Tec, customer service isn’t a department; it’s everyone’s job.
Every part of our delivery – from the administrative tasks through to the end product – should be given in a way that not only meets your needs and expectations, but delightfully exceeds them.
We take your feedback seriously, and we get distressed when we sometimes get it wrong.
However, you can rest assured knowing that in the unlikely event that you ever experience a problem with our service, we will acknowledge your concerns and deal with them as quickly as possible.
When you engage In-Tec, you can be assured that you’re opening your doors to an entire team who are trustworthy, skilled, and reliable.
We conduct thorough background checks on all of our team members, including police and security screens. More importantly, the team members must be able to work as a part of the team. If we do not operate as a team, we cannot deliver the standard to our clients.
In-Tec’s cleaning team is also extensively trained, and this training is ongoing. Many cleaning companies just give their employees a sheet of instructions, equipment, and cleaning products and tell them to do the job. We personally go through all of our commercial cleaning procedures with our staff step by step, to ensure you get the highest standard of cleanliness.
What We Don’t Do
Just as important as what we commit to do in all our daily business operations and service delivery is what we don’t do. We firmly believe that we are able to build the solid, lasting relationships that we have with our clients because of the choices we make to remain a fair and ethical commercial cleaning company.
- Use sham contracting: Many cleaners in the industry are low paid contractors with minimal rights in their employment arrangements. At In-Tec, we are proud to employ a team of cleaners who are contractually employed, paid well above minimum wage and pass all our stringent audits.
- Cut corners: We attend to every nook and cranny of your property, completing all cleaning tasks with a very high level of care and attention to detail. The key benefit of thorough commercial cleaning is the ongoing maintenance of your valuable asset, to help you cut costs on future renovations and improvements.
- Expect you to supply your own cleaning products and equipment: Our specially sourced products are proven to clean efficiently and thoroughly, without harming the environment or threatening the health and safety of your workplace. That’s why we use our own cleaning products and equipment – because we know they work. We even supply the bin liners.
- Leave a trace: A good commercial cleaning company isn’t noticed – they work tirelessly behind the scenes, out of sight and out of mind. We’re an invisible service with a visible result.
Ready to let us take care of your cleaning?
Give us a try and you will continue to love our great service!
If you’d like to provide In-Tec Cleaning Services with some feedback, make an enquiry about our services, or organise an obligation-free quote, get in touch with us today!
Call Paul today on 0403 368 650 or drop him an email at firstname.lastname@example.org
If you’re in the area, please feel free to drop into our office at Unit 4, Building 5, Pine Rivers Office Park, 205 Leitchs Road, Brendale. One of our team members will make you a coffee.
Or, just fill out our online contact form and we’ll be in touch with you as soon as possible.